Third Space wanted Fisikal and EZ Runner to integrate so they could benefit from having both systems combined into one solution, while taking their customer experience mobile.ĮZ Runner manages all things relating to membership and POS, while Fisikal manages customer experience for bookings, assessments and programming.įunctionality and data from both Fisikal and EZ Runner are pulled into the platform through APIs to give a streamlined customer experience.įisikal’s pay-scheme management solution has also been configured to calculate staff commission within a number of specific variables and to present the output in a variety of formats for Third Space. Working with Fisikal, we’ve taken a huge step forward in making it easier for them to book classes, schedule PT sessions and enjoy the Third Space experience.” "Our members are increasingly looking for digital tools to support them on their fitness journey" - Colin Waggett, CEO, Third SpaceĬolin Waggett, CEO of Third Space, said: “Our members are increasingly looking for digital tools to support them on their fitness journey. Third Space also wanted to change the way members are assessed and programmed, to leverage digital solutions and enhance the customer experience, so this was dealt with in phase three. Third Space wanted to make it easier for members to engage with PTs, so in phase two, Fisikal enabled members to view staff availability and book and pay through their app, while streamlining credit management and staff availability functionality. This gives Third Space full control over how pages look and feel, to ensure a seamless experience for members, while giving managers access to user-flow analytics.įisikal also created iOS and Android member apps that streamline how members manage bookings, while giving the company information about their interests. In the first phase, a GroupEx booking solution was implemented and Fisikal built a custom-branded, mobile-optimised member portal and integrated it into the Third Space website. Third Space wanted to enhance its member experience and streamline operational processes during a three-phase systems upgrade.
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